Troubleshooting
If you cannot find the answer to the problem you are looking for here, search for your issue in the discussion group. If you cannot find any information about your issues there already, feel free to ask a new question.
The video background flickers as it repeats
Some users have reported the following to help with this:
- Open VLC
- Open preferences
- Find Video
- Uncheck the box Accelerated video output (Overlay)
In newer versions, that option doesn’t exist, so you’ll need to do this:
- Open VLC
- Open preferences
- Select All under Show settings (bottom left)
- Select Video -> Output modules
- Under Video output module, select DirectDraw
- Select Video -> Output modules -> DirectDraw
- Uncheck Overlay video output
If you still experience issues, try downgrading VLC to an older version and see if that helps.
My animations/transitions in a presentation do not appear
Try to use the native PowerPoint or OpenOffice support instead. The built-in presentation feature converts your presentation to a set of images and will therefore not preserve any transitions or any other effects you might have added. There is no flawless solution yet due to technical difficulties, so use the solution you feel best suits your needs or use separate software for your presentation needs.
The font size is too small
The font size is automatically calculated based on how much text there is per section, so these may help:
- Try to split the text into more sections by adding a blank line
- Set a maximum amount of verses per slide for a Bible passage
- Change the maximum font size to a higher value
- Lower the maximum amount of characters per line
- Uncheck the uniform font size
VLC is not found even though it is installed
It is probably because your VLC version is incompatible with Quelea.
You cannot use a 64-bit version of VLC with Quelea if you use the
32-bit installer of Quelea and vice versa. To check if this is the
case for Windows users, an easy way is to look in your Program Files
(usually C:\Program Files) folder. If this is the issue you will most
likely also find a folder called Program Files (x86) that contains
your 32-bit installations.
If Quelea is in one folder (for example C:\Program Files) and VLC
is in the other (for example C:\Program Files (x86) you will need to
download and install the corresponding versions of the software.
I cannot select Output 2 although the projector is connected
First of all, check that you see anything from the computer on the projector. With Quelea you have to use what usually is called Extended Desktop, which means that the desktop becomes wider, stretching from your computer and onto your projector, allowing you to drag a window past the edge of one screen an onto the next. If you see the same things on both screens, the screen is cloned and not extended. In that case, that is probably the problem and you need to change the graphics settings of your computer for that (often there is a keyboard shortcut for this, accessible with help of the fn button, or windows key + p). If you do not see anything on your projector, it is probably that the computer is set to only use the local screen and you change that setting the same way as above.
I cannot play YouTube videos
Due to video encryption that seems to be added to more and more YouTube videos today, YouTube support has been removed by default as of Quelea 2017.0. An option would be to play the videos using the website feature (tip: use the “Embed” link). Another possible work-around would be to use one of the many services that offers you to download YouTube videos and then add it to the schedule as a regular video. If you really need this feature and are aware of the fact that most videos will not work, contact the developers in the discussion forum on how to re-enable it.
Recordings does not work
On Mac computers, all software that need access to the microphone must request permissions to use it. Java (which Quelea is written in) has currently no way to specifically ask for it. Some users have reported that they get the permission request when they run the software as administrators. You could also try seeing if using the cross-platform installation helps you. If you are experiencing issues with another operating system, such as Window, feel free to open an issue for it.
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